AT&T interview questions

Its been a while since I was interviewed. I know that it was over the phone for me however that has changed. Questions were very typical, "name a time when you made a customer very satisfied", "Name a time when you dealt with an irrate customer and how did you handle it". There was a test you had to pass before getting the interview and within 1 day of the offer of the position you had to pass a drug test.

I applied online and was contacted a few days later by a staffing agent. They gave me an interview and called me the very next day to go meet the store manager at the location i would be working at for the final interview. Everything went great and was iffred a position 2 days later.