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      Customer Success Manager Interview

      Nov 29, 2017
      Anonymous Interview Candidate
      McLean, VA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Adobe (McLean, VA) in Oct 2017

      Interview

      Overall an incredibly rude and unprofessional experience. I submitted an application through their careers website. Keep in mind, that I am job searching while I have another job, so coordinating a time to interview even over the phone can be tricky. Imagine my frustration when the interviewer no-shows my initial screening call because "another meeting ran over". We reschedule for a few days later. We spend most of the first call talking about my previous work experience which was pretty extensive both with their products and the marketplace. Overall I got the feeling that she picked up the phone to call me with no game plan as to what we were going to talk about and was going to let me "choose" what we talked about. After that call she let me know she wanted to schedule 2 follow up calls with members of the team that position would be a part of. The first invite was sent with no problem. The 2nd one was sent after the start time, then in the middle of my work day, then overlapping with the other interview she scheduled. Finally we schedule the 2nd interview at a mutually agreed upon time. The phone interviews went well, again mostly an explanation of my previous work experience and then discussing the position, the team it would be a part of, and what the 12 month plan for the team was. Very straightforward. I sent thank you notes to both interviewees. After not hearing anything for a few days, I sent a follow up email to the interview in McLean and never heard back. I understand that not every job is a perfect fit, seeing as I see the job was just re-posted, they haven't hired someone else, but you could at least give someone the professional courtesy of not ghosting them after 3 interviews.

      Interview questions [1]

      Question 1

      What makes you excited about your current role/What do you love about what you are doing now?
      Answer question
      8

      Other Customer Success Manager Interview Reviews for Adobe

      Customer Success Manager Interview

      Apr 21, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Adobe

      Interview

      I was disappointed to have had such an unfortunate interview experience after hearing so many positive things about Adobe. The process started with a last-minute reschedule request from the recruiter, followed by her arriving 10 minutes late to the rescheduled interview. While the recruiter was transparent about the delay ("talking with a coworker and completely forgot we were supposed to connect"), it did set an inconsistent tone for the process. That said, the role and team itself seemed interesting, and I appreciated the insight shared during the initial conversation. After what felt like an otherwise positive conversation, I was told that I would be moving forward to the next round (a 1:1 with the hiring manager) and would hear back within a day or two to schedule. However, I did not receive any follow up for almost three weeks despite checking in multiple times with the recruiter on next steps. After sending these unanswered emails, I ultimately received a generic rejection with no additional context. Overall, while Adobe has a strong reputation, the communication and coordination throughout this process did not reflect the level of professionalism I was expecting, particularly for a candidate experience at this stage.

      Customer Success Manager Interview

      Dec 3, 2025
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through college or university. The process took 4 days. I interviewed at Adobe

      Interview

      Cv shortlisting followed by face to face interview which included non technical questions, scenario based & cv based. Interview lasted upto 30 minutes. Cv shortlist on basis pf academics since fresher role it is

      Interview questions [1]

      Question 1

      Basic Hr questions & customer related scenario based questions
      Answer question

      Customer Success Manager Interview

      Mar 31, 2026
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Adobe (London, England) in Dec 2025

      Interview

      I had three rounds of interview for an hybrid position. The third one was with three people, being one of them the Manager I would work with. This woman was not nice at all

      Interview questions [1]

      Question 1

      tell us about a time you had a problem with a customer
      Answer question

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