Allianz Customer Service Representative (CSR) interview questions

I showed up at the security front desk 20 min early, checked in and received a temporary badge. I waited for over 30 min before following up at the security desk and was told the person who was supposed to interview me was not in today. I naturally assumed the guard had attempted to contact someone else from the department I was supposed to interview with and asked him if he did. He stated no he had not, I then asked him to to do so, he stated no, he would not do so and said there was nothing he could do. I was at a loss for words. I asked again and he said he would not make any attempt to contact anyone in that department. I then went outside to call my ride to ask for a pickup. I came back in 10 min later and lo and behold there was (finally) someone there to escort me up to the floor for an interview. I was taken upstairs and passed off to yet another person who appeared to be about 22 yrs old. He apologized for the inconvenience and we proceeded with the interview, during which he talked extensively about how organized and accountable Allianz is as a company. That being said, this interview was set up weeks in advance. The fact that the person who was supposed to interview me didn't show up, and no plan B was set up, and no one bothered to tell the security desk, tells you all you need to know about the reality vs. the PR in this company.