In my experience, the process felt pretty straightforward. It started with a resume review, then a quick screening call just to talk through my background and why I was interested. After that, there was a more in depth interview where I shared real examples of how I’ve handled customers and solved problems. I also had a small practical task to show how I’d respond in a real situation. The final step was more of a conversation around team fit before references and the offer. Overall, it was smooth and really focused on communication, empathy, and how you think through problems.