Amazon Agente De Atendimento interview questions

This interview process was challenging....It is very intense! The entire four-week process consisted of three phone calls/interviews, then an all-day on-site visit to Seattle HQ. The fIrst call was with an internal Recruiter - very high-level, explaining role/oppty. Second call was a phone interview with the hiring manager, and the third call was a phone interview with a peer. It was easier to have a chance to ask questions in the second phone interview (with the peer). It was a more relaxed interview than the one with the hiring manager. In both phone interviews, be prepared to answer a lot of "situational" questions relative to Amazon leadership principles + apply situations you've experienced in working past deals, or working with peers, or in past roles, directly to the leadership principles as you formulate your response. If you make it through the phone interviews (only 1 in 17 does), you will be invited to go through the LOOP at HQ. This process consists of an all-day series of interviews (with 5-7 people – usually 45 minutes each), as well as a 45-minute presentation. Lunch is spent with someone from the team, and that individual is not necessarily interviewing you (they tell you this), so it’s a great chance to ask questions in a more relaxed manner. The presentation is delivered to all interviewers, and is focused around either a use case for AWS or positioning your current company’s solution. The hiring manager was the CIO, one of the peers who interviewed me was the CMO, etc. They will ask you questions throughout the preso, and it’s super-important not to break character and stay in the roleplay. Each interviewer has a specific leadership principle or two, that they will be asking questions about. You need to think quick on your feet and answer the questions succinctly – focusing on the results of how you executed on that leadership principle. Some of the interviews are easier than others. There are a mix of personalities, and after talking for many hours straight, it’s challenging to stay focused. Shorter succinct, direct answers are usually better! Be prepared for things that may throw you off. One of my interviews was via video conferencing, for example. Bring a list of questions you have for the team. Each interviewer will ask their questions and give you 10 mins at the end to answer your questions. You should also be able to specifically tell the interview team WHY you want to work at Amazon. That was asked of me a few times.

Amazon contacted me for the job, and after completing the SHL tests they proceeded with a phone call that lasted for about an hour in order to explain me the role in more detail, ask me some questions about my professional experience, and so on. After that I attended the assessment day (from 9am to 4pm) with another 10 people. Amazon workers explained us the role from the inside, talked about their experience and how does it feel to work in Amazon. The structure was the following: one focus group where we had to show our interpersonal and analytical skills, three personal interviews for 45 minutes each one and one role play.