Amazon Agente De Atendimento interview questions

Before talking about my experience these are the key things to know in my opinion: 1) Give quantitative figures about past achievements 2) Be synthetic and concise about past experience always giving context ; ALWAYS ANSWER WITH THE STAR METHORD (Situation, Task, Action, Result) 3) Know the 14 leadership principles and link them with your experiences 4) This a behavioural interview scheme: "give me a time when..." or "give me a situation when..." so know your experiences thoroughly !! ------------------------------------------------------------------------------------------------------------------------------- Met someone at university company forum who thought I was a good fit and directly put my CV in the internal database. Was then sent an email telling me that I was selected to attend the interview process which was the following: - 1st interview: Manager; ~1 hour Received an email with a case study (selling the marketplace to a potential customer) Had the call which lasted for about an hour: 40min motivation and 20min selling, I had TWO case studies in the end although only ONE was announced (had to explain why an account was seeing a major drop in sales, the idea was to find the important factors affecting the drop - stock, price, delivery time etc) After that I was invited to the Amazon HQ in France for the 4 final interviews: -2nd Interview: Manager ; ~1 hour With a person who could become my manager: she looked at my fit with the job, asked about previous objectives I had surpassed, questionned my general understanding of the job, tested the ownership I had with my past projects etc. and then asked me some questions about a product page for about 10 min (how many suppliers, is the product shown the one of with the lowest price...) -3rd Interview: HR ; ~1 hour This was the only interview without a case study but the behavioural questions were very hard (see questions below) ; all Amazon interviews focus on the 14 leadership principles and this one might be the most important ; only one interviewer because the other one was on vacation -4th Interview: Analytical Skills w/ Analytical Manager; ~1 hour Was asked again my motivations for the job and then focused on a time where I had a very challenging analytical problem, looks at my appetite for problem solving and attention to detail ; then conceptual case studies - similar to what I experience in consulting - asking me if I should always allow free delivery and what is the next $1B idea Jeff Bezos should implement -5th Interview: Selling Skills w/ Pure Sales person; ~1 hour Asked again about my motivation for the job and then jumped into a case study which I was asked to prepare by email