Area Manager applicants have rated the interview process at Amazon with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.5% positive. This is according to Glassdoor user ratings.
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I applied online. I interviewed at Amazon (Phoenix, AZ) in Aug 2020
Interview
Straight forward, 2 interviews back to back with an area manager and an operations manager. Each person had a case study question and a few behavioral questions. Mostly they focused on people management and conflict resolution, then gave me time to ask about the job itself.
Interview questions [1]
Question 1
Tell me about a time you failed. What did you do, how did you learn from it.
Majority of the questions where about people management and conflict resolution. Case study question was about pay discrepancy and how I would handle talking to another area manager about the situation
I applied through a recruiter. I interviewed at Amazon
Interview
The interview process was done online. It consisted of one fifteen-minute information session and then was followed by two forty-five minute interviews. An offer will be emailed within 5 days.
Interview questions [1]
Question 1
Tell me of a time in which you improved a process?
As you are aware, excellent customer service is at the core of everything we do here at Amazon. Give an example of when you facilitated excellent customer service? As our manager, you will need to make difficult decisions on a regular basis. Explain the decision making process you utilize whilst making important decisions?