Amazon Customer Service Associate interview questions

first there was an aptitude test which consisted of simple aptitude question and english questions. Few questions were about how should an employee to tough customer situations, then a group discussion round, then the personal interview

3 Rounds of Inerview: 1.JAM 2. Versant test 3. HR interview The versant round consists of English Grammar, email writing, sentence repetition on hearing and rewriting paragraph. I cleared JAM but didnt cleared versant round.