Amazon Customer Service Associate interview questions

For voice and non voice there is 5 rounds1.Introduction round2.versant round3.Character and cultural4.Customer support (you will have to listen to the conversation between csa and customer and you have to select a right answer for that scenario)5.Voice versant

There will be two rounds. In first round you will have a online assessment which consist of your writing skills, memorizing skills , a test that will check your grammar like email writing and fill in the blanks. Second round will be a Personal interview round in which actually you'll be sitting in a group and you will be asked one by one to tell about your self.