Amazon Customer Service Associate interview questions

There were 4 rounds: 1. Group Discussion 2. Telephonic Round - Phone 3. Typing test - Email and Chat 4. HR Round Since it was an on campus interview, the process might be different. The group discussion was held where the recruiter was placing the qualified students in Customer Service, TRMS or Seller Support, based on their score and performance in GD. After the GD screening, we were sent to write the Typing test - which tested your typing skills and e-mail skills. consisting of 7 sections - last 2 being the e-mail sections. After the Typing test - we were sent to the telephonic section - We had to repeat the sentences the software had displayed - using the correct intonation and sound. After that was the HR round - which was general HR questions.

The interview process consisted of three rounds: 1) Group Discussion - I was asked to speak about a topic of my choice for about 3-4 minutes. 2) Written Versant - To test your language and computer skills. 3) Phone Versant - To test your language and speaking skills.