Amazon Customer Service Associate interview questions

I attended for amazon for CSA role,the first round was jam session..as I was fresher they asked about my introduction.As it was for freshers and experienced people they have mostly selected experienced candidates.

There were four stages of interview process. The first one being the JAM (Just a minute) session. Here, I was placed in a meeting room with 20 other applicants and asked to speak about a topic of my choice for a minute or until I was stopped by the interviewer. About 5 of us were selected to go to the next round. The next round was a test on the computer to assess our writing, reading and comprehension skills in the English language. This took about 30-40 minutes. The third session was a phone communication round. This took another 20 minutes. In this round I was placed in a room with a phone and asked to read out specific sentence from a document they gave me. The last round was about a 15-20 minute interview with the Hiring Manager. This was the best one as, you get to have lots of human interaction. I enjoyed this and the gentleman that interviewed me was a perfect combination of liberal and assertive.