I applied online. The process took 4 days. I interviewed at Amazon (Jacksonville, FL) in Jun 2017
Interview
No interview. They send you too a web ex meeting where they see if you are interested in the position. They do not conduct any phone interview if get to know you on any level. Pretty much just get the job.
Other Customer Service Representative Interview Reviews for Amazon
Versant was the first round, from what I remember. Then it was a face to face round of interview with a senior manager. He asked about previous retail experiences, questions about how to keep a customer happy and retian the customer.
Interview questions [1]
Question 1
They asked about my worst retail shopping experience and how it could have been better
Great management, it was a walk in drive and the HR team was able to manage everything well. Enjoyed the process.
All the best to everyone going for the interview.
fairly easy. phone then hiring manager. took a few weeks to hear back and didn’t get the job unfortunately. i will keep trying! amazon is a great company and i think i just need a bit more experience.