Amazon Customer Service (CSR) interview questions

I had a contact at Amazon that I reached out to regarding an account manager posting. To their credit, they moved me fairly quickly through a conversation with the hiring manager, a formal interview with a team member, than the final round of interviews over video with multiple company employees as well as an Amazon employee on another team. They have a very specific interview process. You must answer every question in STAR format and also show in those answers how you meet Amazon's leadership principals with actual examples. Very much "tell me about a time" questions. I studied and was completely ready for the interview. I talked with six or seven people (some in pairs) over the course of two to three hours. People were generally friendly and considerate. Having felt confident in my interviews, I was told three days later that the feedback on me was great and that I would be a great fit for Amazon. However, the job had been offered to someone else a day before my final interview. This seemed really strange to me since I wasn't given the same consideration as the other candidates and essentially my interview could have been cancelled as I had no chance of getting the job at that point. The recruiter went to great pains to say this was standard operating procedure at Amazon - interviewing people when the job no longer available. The recruiter then said he would try to get me an interview with another division of Amazon for a similar role. This also happened fairly quickly - I was told about two other roles and soon was speaking over video to various hiring managers and team members. This interview was less rigorous since I was told "you already passed the interview process" and we don't want to put you through that again. After this round of interviews was complete, I got a call from the recruiter saying that the feedback on me was positive, but the role had been offered to someone just one hour before I interviewed with the team and unfortunately no role was available. So again, everyone's time was completely wasted. This was the second time I was fed this story from the recruiter (apparently it's part of their playbook when you are not quite the right color, gender, age or sexuality). The chances that this "bad timing" coincidence happening twice in a row seemed rare to me. They promised to keep working with me since I was "Amazon material" but I was ghosted soon after. Extremely dishonest recruiters, though they are generally quick to get back to you with disingenuous reasons why they won't hire you. Study for the interview, but understand that even if you ace it, they can disregard all the scores and feedback and say "oops we already hired someone and just forgot to tell you."

Tras pasar el test numérico que es bastante sencillo porque no tiene límite de tiempo, se realiza una primera entrevista telefónica. La entrevista telefónica dura unos 45 minutos/1 hora. Al final de la entrevista puedes hacer preguntas.