A friend of mine who became a new Amazon operations manager referred my name to an Amazon Military Liaison who contacted me via e-mail. The liaison requested that I fill out a brief employment history and location preference. He scheduled a phone interview which we conducted three days later. The phone interview was 30 minutes long and was example based. For instance, "give me an example of when you solved a complex problem with a simple solution?" or "What practices have you put into place to improve customer service?"