Simple, you are brought into the main office and interviewed by a Senior operations manager. Asked a few questions based off of what you have done on your resume. It seems intimidating at first.
It was a good experience to attend the assessment tests conducted for process assistants. There were 3 rounds related to the job role. They were different, consisting of arranging options and voice processes.
Leadership principles- time you faced obstacle - instill trust - customer obsession - learn and be curious. Situation task action result start method very important. Think big and process improvement