Very disappointing, slow, uninformative. I spoke to a HR women for 20 minutes. Waited a month, kept chasing her. She then said she had more information about the role so I had another 10 minute interview where she asked 2 more very basic questions. Waited another few weeks, chased her. She said "Due to the role being previously placed on a hold process, we have had to reopen for further candidates to apply." She said I should hear in 2 more weeks. I didn't and I got another great job in that time. The whole process was a complete waste of time and the role obvious wasn't a real role. I was very disappointed in American Express for wasting my time.