I applied online. I interviewed at American Express
Interview
you fill out an extensive application that will move you to a test where you simulate a phone call with a customer. You get another test that will ask you questions about your character and ethics
Interview questions [1]
Question 1
the answer about the character and ethics must match the companies culture and values
I applied through a recruiter. The process took 6 days. I interviewed at American Express (Phoenix, AZ) in Jan 2013
Interview
Very thorough; very consistent. Process was very quick; was made in offer in less than 5 days. Two phone interviews and one live interview. Hiring manager was very knowledgeable and helpful. She stayed in touch with me the full 5 weeks before my start date and made me feel very welcome.