American Express Customer Service Representative CSR interview questions

The first interview was over the phone. It took about 30 mins or less. The interview was a calm and patient person. She was happy to repeat the questions and clarify when required. She did let me finish my answer and was knee about the my answer if it catered the questions. Second interview was over WebEx : Interviewer Was calm and very pleasant- asked me basic questions Tell me about your self Few situations and behavioural questions - if customer is angry what to do? - been sad with a feedback from boss or team members - how to retain cx without discount promotions -fast learning is crucial how can u explain the steps ur take to be a fast learner Few more One role play - Scenario cx irritated with annual fee $50 - promotion upgrading product

total disaster, they call you to set the time for the interview but they dont proceed with it. They called 2 times asked the same questions like can you tell us more about yourself and all. They dont get back to you.