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      American Express

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      Customer Care Representative Interview

      Jun 13, 2026
      Anonymous employee
      Fort Lauderdale, FL

      Other Customer Care Representative Interview Reviews for American Express

      Customer Care Representative Interview

      Aug 30, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at American Express

      Interview

      Interview process was very smooth, had a great recruiter to prep me. Did 3 rounds of interviews, the last round was with multiple candidates and hiring managers from Amex. Answering questions and roll playing with different hiring managers as well as being responsive when the hiring managers was going through some job details

      Interview questions [1]

      Question 1

      Tell me a time where I had to make a change into a work setting and how did I adapt and handle that change.
      Answer question
      1
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at American Express (Fort Lauderdale, FL)

      Interview

      American Express uses STAR method a lot and learning that will help you during the interview. Expect a lot of scenario questions. They are also looking for personality, which can sometimes carry you further than your experience.

      Interview questions [1]

      Question 1

      Tell me about a time you had to deliver a difficult message.
      Answer question

      Customer Care Representative Interview

      Jan 12, 2021
      Anonymous Interview Candidate
      Miami, FL
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at American Express (Miami, FL) in Dec 2020

      Interview

      Had me answer 3 dry video questions, then HR called me asking generic "are you legal" questions, then radio silence for a month only to receive the no thanks email.

      Interview questions [1]

      Question 1

      Have you ever upsold anything?
      1 Answer
      1