I applied online. The process took 1 week. I interviewed at American Express (Phoenix, AZ) in Nov 2012
Interview
I applied online, scheduled and passed a phone interview, and then set up a face-to-face interview. The phone interview and the face-to-face were both about 5-7 behavioral questions. Both interviews lasted about 30 minutes. The questions asked during the face-to-face were very similar to the phone interview, just asked in a slightly different way. The recruiter will then send you an email letting you know if you are receiving a job offer or not.
Interview questions [1]
Question 1
Nothing particularly difficult was asked.
*Why should AmEx hire you for this position?
*Why do you want this position with AmEx?
*How have you dealt with an upset customer/resolved a situation with an upset customer?
*How have you shown an ability to progress as an employee?
*Describe a time when you displayed creativity in solving a problem or improving a process.