American Express Customer Care Professional - Home Based interview questions

I saw the job posting on Indeed.com and went to the American Express website to apply and this took about two hours. I receive a confirmation email and waited for a Recruiter to contact me. She contacted me one day later and asked one question, "What is your highest level of education?" And I stated I am beyond high school and a transfer student at a University here in my area and she stated my application stated a degree had been obtained but I explained this in my cover letter. I worked hard in community college to have those credits transferred and to be accepted into a University so when companies feel as though because I'm still in school that means I have a high school diploma it's very belittling. Although the job description read 4 year degree or 4 years of experience in customer service she considered me ineligible for the position.

Provide online resume. An assessment is required with behavioral questions, customer interaction questions. If you pass the assessment they call you for an initial interview. Interview covers basic job background history questions. They ask you about past customer interactions and experiences. Final interview with a recruiter who uses the star method to ask you questions like... tell me about a customer who was mad and how you handled it.