American Express interview questions

I applied on line on their career website. They contact me by phone and set a 15 minutes phone interview with the recruiter. After this I was asked my availability for a face to face interview with the hiring manager and I was confirmed by phone it would have been the next day and to wait only for the confirmation email (after the manager confirmation about his availability). I never received the email. I wrote to the HR email, but I did not receive any reply. I called to number provided me previously from another recruiter and finally put through the recruiter I spoke to the first time, who explained me they had better candidates for the role and they would have not proceed further with my application. I said it would have been nice from them to send me at least a notification about it, instead of letting hanging in the air for weeks. So much focus and importance to customer care, but then they are not able to send a notification to a person they selected and confirmed verbally for the next step...