American Express Senior Manager interview questions

I was very disappointed by the interview process with American Express, a company I admire greatly. I was originally contacted by a recruiter on LinkedIn, who then passed me on to a different recruiter who scheduled time for a phone screen. The recruiter did not call me on our set day/time, and after several back-and-forth emails, the only time he could find for another 15-minute phone screen was a week later. I've spoken with several recruiters over the years, and I was taken aback by how rude and dismissive he was when we finally spoke. He cut me off when I was answering questions, and if I asked a question, he responded with a one-word answer. Unfortunately, this process left a very bad taste in my mouth with AMEX. I believe these recruiters are contractors, but, if so, at least the one I spoke with does not represent the company well to prospective candidates.

I was contacted by a person who was conducting the screening process from.... India! He was not acute how the process works in the States and did not possess the basics (e.g., "You are in Jersey City, so New York will not work out for you", college vs grad school etc). He would ask the same questions more than once ("why are you looking for a job" although I just told him about it a second ago!, "what made you switch from this company to next" - I told you earlier this was when I was in graduate school). There were plenty examples of this kind. I get it AMEX is cutting costs by shifting the jobs overseas, but, man, you should at least get someone who is accustomed to at least some degree to the culture in the United States. The conversation was so bad, so two minutes in the interview process I made up my mind about AMEX. I have heard some bad stories about it before (none were good) but this time I witnessed it myself. Thank you.