I was provided a group interview with about five other people. They passed around an ipad which randomly generated questions. We were to read out the question, then provide our answer. Occasionally, they asked the entire group a question away from the ipad. Interviewers were friendly and the interview was casual. They focus not on what you answer, but how you answer. The main test is in the confidence and personal skills you have when interacting with others.

The process involved an initial application followed by a screening call with a recruiter. This was followed by one or two interviews with team members, focusing on customer service, problem-solving, and cultural fit. The interviewers asked behavioural questions and scenarios related to handling customers and troubleshooting. Overall, the process was structured, professional, and gave a clear understanding of the role expectations.