I applied online. The process took 2 days. I interviewed at Apple (Saint Louis, MO) in Jan 2010
Interview
After repeadely calling the store to try to get a hold of a hiring manager, I finally scored an interview. I walked into the store 15 minutes early; the manager later remaked how impressed he was about that since everyone came in 5 mins or less. Honestly? It's a cardinal rule to ALWAYS come at least 15 minutes early. Anyway, he took me to a rest area in the mall and we went over my employment history, why I wanted to work for Apple, experience with Apple products, etc. Interview lasted about 30-40 minutes and the guy was blown away by me. Basically...dress nice and convince the guy/girl/group that you LOVE Apple and there is NO PLACE else you'd rather work (without coming off as fake). So, I got a second interview with the Lead Genius and the head of the Family Room Specialists. I'd rather have the Genius spot, but if I have to "get my foot in the door" by taking the FRS, then I'll do it.
Interview questions [1]
Question 1
How do you handle a difficult customer service experience?
The process involved an initial application followed by a screening call with a recruiter. This was followed by one or two interviews with team members, focusing on customer service, problem-solving, and cultural fit. The interviewers asked behavioural questions and scenarios related to handling customers and troubleshooting. Overall, the process was structured, professional, and gave a clear understanding of the role expectations.
Erstes Vorstellungsgespräch - 20 Minuten. Sehr angenehm und professionell. Solange man sich bisschen damit beschäftigt, wird es gut laufen. Man muss sich auf jedenfall selbstbewusst und sozial darstellen. Viel lächeln und aktiv zuhören. Stelle auch deine eigenen Fragen, mach es klar dass du die Website dir angeschaut hast und dass du wirklich interessiert bist. Apple ist es egal was du weißt, sei einfach ehrlich und transparent.
I applied online. The process took 3 weeks. I interviewed at Apple (San Diego, CA) in Mar 2026
Interview
One group interview as well as a phase 2/3 interview with the store manager and possibly the director (i didn't make it past the second interview) but everything is straightforward and mainly behavior questions.
Interview questions [1]
Question 1
How is your performance measured in your current or previous role?