I applied through college or university. The process took 3 weeks. I interviewed at Apple in Feb 2015
Interview
Applied through school recruiting. Contacted within a week. Had one phone interview followed by a Skype interview. The phone call was really simple and mainly dealt with knowing about my schedule. The Skype interview took about an hour and was more serious. The guy was really nice who interviews me. We talked about my past work experience and talk more about the adviser role.
Interview questions [1]
Question 1
1. Roll play a customer being upset
2.Why Apple
3.Tell me about good customer service
I applied online. The process took 2 days. I interviewed at Apple in Sep 2012
Interview
An Apple recruiter conducted a Skype interview with me, which was followed up by another Skype interview with a manager of other At-home advisors. Both interviewers pivoted the focus of their interviews on the concept of empathy, rather than actual technical knowledge of Apple products--they actually provide all the training you need for this aspect of the job.
Interview questions [1]
Question 1
A customer calls in reporting that they damaged they dropped their iPad after having fallen down the stairs. What's the first thing you should ask them?
Applied through a online company and received a interview. The process took place at a hotel and it was a little intimidating. I was not ready for the questions they asked. Next time I will do more research.
Interview questions [1]
Question 1
Explaining what to do if customer broke product with no warranty.