If you were put into a situation where you had to handle a known difficult customer but are busy handling other customers, how do you approach the situation? If you were put into a situation where you had to handle a known difficult customer but are busy handling other customers, how do you approach the situation? If you were put into a situation where you had to handle a known difficult customer but are busy handling other customers, how do you approach the situation? If you were put into a situation where you had to handle a known difficult customer but are busy handling other customers, how do you approach the situation?