The process took 2 days. I interviewed at Best Buy (Dothan, AL) in Oct 2010
Interview
It was a panel interview with 3 members of leadership, and 5 candidates including myself in the room at the same time. However this practice is no longer being done. Questions asked were your standard situational questions with what happened, and what was the outcome of your actions. Nothing spectacular.
Interview questions [2]
Question 1
Describe a time when you had to deal with an upset customer, and what did you do, what was the outcome?
I applied through an employee referral. The process took 1+ week. I interviewed at Best Buy (Alexandria, VA) in Mar 2012
Interview
Process involved online application. Came in for a first interview which asked several basic questions on things like, "Describe a time you've had to deal with an angry customer." and "Describe a time you worked as a team." Was passed on to my second interview the second interview the next day where I was asked questions about how I would "Close a sale" and what "My last purchases were." Told I would be called back.
I applied online. The process took 2 weeks. I interviewed at Best Buy (Duluth, MN) in Apr 2012
Interview
Originally I applied online and was called for a short phone interview a few days later. Passing that, I went in for a 1:1 interview with a supervisor. I was called back right after making the interview appointment and they asked if they could push the time back, which was fine. When I arrived for my interview, the gentleman I was to be interviewed by wasn't there, and no one knew I was coming in, which was odd. I was interviewed by another gentleman and called back the next day to be told no.
Much to my surprise, a week later they called me again to come in for another 1:1 and that one went as planned and was great. Since I'd just been interviewed the lady asked me a lot of different questions about myself and my selling experience and customer satisfaction and so on. They called me back the same day to set up an interview with the GM.
Interview questions [2]
Question 1
If you had one customer who was vocal and angry about a product and another sitting next to them who was excited to buy that same product, how would you handle the angry customer and insure the excited customer stayed so?