I applied online. The process took 2 weeks. I interviewed at Best Buy (Duluth, MN) in Apr 2012
Interview
Originally I applied online and was called for a short phone interview a few days later. Passing that, I went in for a 1:1 interview with a supervisor. I was called back right after making the interview appointment and they asked if they could push the time back, which was fine. When I arrived for my interview, the gentleman I was to be interviewed by wasn't there, and no one knew I was coming in, which was odd. I was interviewed by another gentleman and called back the next day to be told no.
Much to my surprise, a week later they called me again to come in for another 1:1 and that one went as planned and was great. Since I'd just been interviewed the lady asked me a lot of different questions about myself and my selling experience and customer satisfaction and so on. They called me back the same day to set up an interview with the GM.
Interview questions [2]
Question 1
If you had one customer who was vocal and angry about a product and another sitting next to them who was excited to buy that same product, how would you handle the angry customer and insure the excited customer stayed so?
I applied online. The process took 1+ week. I interviewed at Best Buy in Oct 2011
Interview
I remember filling out my application online for Best Buy on a Saturday. The following Monday I received a phone call from them asking if I could come in for a 1:1 interview on Tuesday which I gladly accepted. I must note for not having much retail experience this was the best interview I had ever had. My interviewer revealed that they were very pleased with my application and my results from the personality test. I was asked some very basic questions and he did an excellent job of making me feel comfortable in a short period of 30 minutes. My interviewer thanked me and informed me that I would be contacted by the general manager within a 5 days if they'd like to interview me a second time. I was called back the very next day and was scheduled for my second interview that Thursday. My second interview was very short simple. I was basically givien all proper information for the required drug test which had to be taken no later than 2 days. After my drug test was taken that following Saturday i received a call on Tuesday telling me that I had passed and Orientation would be on Thursday.
Interview questions [1]
Question 1
Tell me about a time where a customer upset you and how did you deal with it?
I applied online. The process took 3 days. I interviewed at Best Buy in Apr 2010
Interview
The interview itself was not bad and the people seemed friendly enough. It was for a newly opening store so the interview took place ina temporary office setting which was a bit distracting due to the large amount of people coming and going. I decided to stay with my current employer.
Interview questions [1]
Question 1
Tell me about when a process was broken and you did nothing to fix it.