I applied online. The process took 1 week. I interviewed at Best Buy (Altoona, PA) in Apr 2021
Interview
Phone interview asking basic questions, tour of the store to get to know how they operate and talk to some of the staff / managers, interview with gm asking 3 situational questions.
Interview questions [1]
Question 1
How would you deal with a customer, when a language barrier is present
It was done in 2 Parts. The first part was with supervisor and the second one was with store manager. It felt like a relatively low pressure interview and it seemed like they weren't judging too much on past work experience, but rather on if you are earnest, trustworthy, and care about customer experience.
Interview questions [1]
Question 1
What is a business that you can think of that has excellent customer service? And why?
Online interview series of ~5 regular interview questions, can restart if make a mistake-> in person Interview, business casual recommended, interview has variation but ultimately very similar to online interview just in person->decision/onboarding
Overall generic interview process, sales experience is recommended and ultimately desired, interviewer was professional and prepared.