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      Booking.com

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      Customer Service Interview

      Apr 24, 2017
      Anonymous Interview Candidate
      Orlando, FL
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Booking.com (Orlando, FL) in Apr 2017

      Interview

      I did the a bilingual test at booking web site then I as approved for phone interview next step was face to face interview(Orlando fl) plus another test in English and the other language that I was applying for. For about 7% I didn't reach what the company need for english(English is not my first language) anyways I don't think was take for consideration my listening and speaking. You have 10 min for a grammatical test in English is not that hard but I recommend study if English is not your first language. So once that I didn't reach the percentage that they need I don't even had a chance to talk with the managers of this job position (the detail is that they knew I went to Orlando mostly for this interview)

      Interview questions [1]

      Question 1

      Do you like team work, did you have a conflict with your boss? What did you do? Why do want work for booking
      Answer question

      Other Customer Service Interview Reviews for Booking.com

      Customer Service Interview

      Nov 6, 2025
      Anonymous employee
      Amsterdam
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Booking.com (Amsterdam)

      Interview

      Normal interview question about yourself, a simulation to check how you'd handle a customer with a problem, some IT proficiency questions and overall general impression, very low entry requirements. You also had some English/hired language tests, nothing too difficult.

      Interview questions [1]

      Question 1

      How do you handle people that are very rude to you?
      Answer question

      Customer Service Interview

      Sep 30, 2025
      Anonymous Interview Candidate
      Berlin
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Booking.com (Berlin)

      Interview

      Easy and nice. Got to make a mock mail and phone call. I had so much fun. They made me feel at ease. On top of that, they told me I was admitted to the next and final test.

      Interview questions [1]

      Question 1

      What is the biggest challange you usually face?
      Answer question

      Customer Service Interview

      Aug 5, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Booking.com

      Interview

      Sending in application with CV and motivational letter with your objectives and goals. First screening, then first HR interview. Followed by technical interview. If you pass these phases, then you may or not get an offer letter.

      Interview questions [1]

      Question 1

      What are your goals? How do you see this role fitting into your long term plans?
      Answer question

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