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      User Experience Researcher Interview

      May 2, 2017
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Booking.com

      Interview

      Recruiter was excellent and all the people I met were super nice. But interview process was otherwise a bit unusual compared to other companies: - only 3 hours of interviews, from which to make a life-changing decision about whether to move around the world for a 70% pay cut vs. SF Bay Area tech companies. I didn't come away with confidence that this would be the right decision. - no opportunity to meet designers or data scientists (and sadly, the videos Booking has on YouTube did not make a positive impression of the design team's seniority/thought leadership) - a little concerned that so much of the "selling" process was on Amsterdam and not the quality of the opportunity at Booking. I didn't come away with a clear sense of what Booking really had to offer (vs., say, Spotify, which puts the opportunity first and living in Europe second.) - felt a little out-of-touch in key ways. No Silicon Valley tech company refers to its engineering team as "IT" - may be a bank would do that. Is Booking a real tech company? I never got an answer. - hard to gauge what day-to-day life would be at Booking as a researcher. What's a typical project? What interactions besides product owners? - does upper management care about customer experience beyond short-term metrics? - case study was a little weird, for asking to do a "blue ocean" assignment in a product space Booking has already taken on and abandoned. - oddly, they did not cover food or ground transportation while traveling there for interviewing (perhaps this is the norm in Europe?)

      Interview questions [1]

      Question 1

      What's an example of a research project you would want to do for Booking?
      Answer question
      10