They ask to translate from English to your language a typical email from the Customer Service. They also ask to write on the computer a similar email (in your language) after they have given you some information (in English) about the kind of email. There is then a test in which you have to copy a text on the computer to check how fast you type (in English). The next step is fake phone call from a customer with a problem of booking (in English). Final: the proper, standard job interview.

Disrespectful interview process. After passing the language test online, I was invited to an interview. When the time for the interview came, the first thing that the recruiter told me was that the position had already been filled and they wouldn't be conducting an interview, but they would take my details down for future opportunities. I had spent a great deal of time preparing for the interview and it wouldn't have been difficult for them to send an email or voicemail to let me know in advance that the position had already been filled. I found it extremely disrespectful. There is no need to be so blasé about how you treat people. I don't think they stopped for one minute to think about the time investment I had made for that interview. If that is how they treat interviewees then I would be very wary of how they treat their employees.