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      Booking.com

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      Customer Service Executive Interview

      Nov 26, 2021
      Anonymous employee
      Cambridge, East of England, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at Booking.com (Cambridge, East of England, England) in Nov 2017

      Interview

      Quite straightforward and did not take too much time. They basically wanted to make sure that all candidates knew the languages for which they had applied. Friendly and relaxing atmosphere.

      Interview questions [1]

      Question 1

      Do not remember any now, it's been a while
      Answer question

      Other Customer Service Executive Interview Reviews for Booking.com

      Customer Service Executive Interview

      Mar 31, 2023
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Booking.com

      Interview

      Disrespectful interview process. After passing the language test online, I was invited to an interview. When the time for the interview came, the first thing that the recruiter told me was that the position had already been filled and they wouldn't be conducting an interview, but they would take my details down for future opportunities. I had spent a great deal of time preparing for the interview and it wouldn't have been difficult for them to send an email or voicemail to let me know in advance that the position had already been filled. I found it extremely disrespectful. There is no need to be so blasé about how you treat people. I don't think they stopped for one minute to think about the time investment I had made for that interview. If that is how they treat interviewees then I would be very wary of how they treat their employees.

      Interview questions [1]

      Question 1

      What experience I have, where I live etc - they told me it wasn't a real interview since they had already hired who they wanted.
      Answer question

      Customer Service Executive Interview

      Feb 5, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Booking.com

      Interview

      the interview process starts with a phone interview that lasts about 30 mins, informal to get to know you but make sure to make an impression, do your research on the company. then an in person panel interview + tour of the facility. they will also give you an assignment which you have to pass, and depending on what language you speak, an assignment to make sure you're fluent as well. whole process took a pretty long time, about a month.

      Interview questions [1]

      Question 1

      describe a conflict you've had with a coworker and how you overcame it
      Answer question

      Customer Service Executive Interview

      Mar 13, 2021
      Anonymous employee
      Tourcoing
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Booking.com (Tourcoing)

      Interview

      The interview process started with a short phone call about 30 min in order to get to know about my interest in the position and I got an invitation for the onsite interview. The onsite interview consisted in an English assessment and an individual interview with a Manager and/or Team leader.

      Interview questions [1]

      Question 1

      Tell us an example of a problem solving case with an angry customer. What are the qualities needed for good customer service?
      Answer question
      1

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