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      Booking.com

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      Customer Service Agent Interview

      Mar 19, 2024
      Anonymous Interview Candidate
      Manchester, England

      Other Customer Service Agent Interview Reviews for Booking.com

      Customer Service Agent Interview

      Oct 2, 2025
      Anonymous Interview Candidate
      Barcelona
      Declined offer
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Booking.com (Manchester, England) in Jan 2024

      Interview

      Very first interview was around 10 minutes. HR was yawning loudly while I was talking and in my books it is super disrespectful. It feels like the interview is a joke for them.

      Interview questions [1]

      Question 1

      Basic questions like: are you ready to start at this date? are you ready to commit to come to Manchester?
      Answer question
      Positive experience
      Average interview

      Application

      I applied through a staffing agency. I interviewed at Booking.com (Barcelona) in Jan 2023

      Interview

      Llamada inicial por teléfono y posterior entrevista viedo llamada con dos personas. La entrevista por video fue en ingles, por dos personas del RH muy educadas. Me han preguntado porque queria la vaga, que veía de bueno en la oferta.

      Interview questions [1]

      Question 1

      Que harias si te llama un cliente y te dice: estoy en el hotel que he reservado y no tiene piscina, en la reserva si que tenia.
      1 Answer

      Customer Service Agent Interview

      Jan 16, 2023
      Anonymous Interview Candidate
      Amsterdam
      No offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Booking.com (Amsterdam) in Oct 2022

      Interview

      Initial interview was via phone interview was nice and friendly. After they sent and English test and case study. I got rejection after case study, but unfortunately it didn't specify the reason of the rejection.

      Interview questions [1]

      Question 1

      What is your career goals?
      Answer question