British Airways Customer Service interview questions

Straightforward if you did your homework. Need to know a fair bit about the airline and not just waffle with answers such as it being our national carrier. Need to give example of how you had coped in a stressful situation

1. On line application - Very basic - Just Fill Form - Attach CV 2. Telephone Interview - Why do you want to be a customer service - Why do you want to work to British Airways-Exemplos of difficult Customer service experience you had to hold. 3. Assessment Day - Basically they introduce the company (salary,schedule,etc) Group interaction, multiple questions