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      British Airways

      Part of International Airlines Group

      Engaged Employer

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      Related searches: British Airways reviews | British Airways jobs | British Airways salaries | British Airways benefits
      British Airways interviewsBritish Airways Custoner Service Representative interviewsBritish Airways interview


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      Custoner Service Representative Interview

      Nov 7, 2025
      Anonymous employee
      London, England

      Other Custoner Service Representative Interview Reviews for British Airways

      Customer Service Representative Interview

      Feb 27, 2025
      Anonymous employee
      Heathrow, England
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at British Airways (London, England)

      Interview

      - online aptitude test -face to face interview focusing on practical skills. It also includes group assessment. Quite hectic because you can also meet other candidates. -math test Then it took few months to be offered the role.

      Interview questions [1]

      Question 1

      Questions around how you would deal with different situations. This is to assess your behaviour and technical experience. Given that the role can be high pressure. Make sure you prepare.
      Answer question
      Average interview

      Application

      I interviewed at British Airways (Heathrow, England)

      Interview

      Pretty easy and straight forward , simple five questions regarding customer service, last more than fifteen minutes minutes , most of them are scenario questions refelecting on your pervious experience.

      Interview questions [1]

      Question 1

      How you will deal with diffrent ethnicity people
      Answer question

      Customer Service Representative (CSR) Interview

      May 21, 2024
      Anonymous employee
      Noida
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at British Airways (Noida)

      Interview

      The process was smooth and fast. The HR were very supportive. They answered each and every doubt and made sure that the interview is aligned according to my convenience. The salary and timings and every other benefit is up to the mark.

      Interview questions [1]

      Question 1

      Why do you want to join the organisation and what do you know about it.
      Answer question
      3