I applied through a recruiter. I interviewed at Capital One (Vienna, VA) in May 2017
Interview
The process started a few months back when I applied for a position through LinkedIn. Recruiter reached out to me saying hiring leader wants to talk with me. I had the phone interview with hiring leader and as per me, I did well in the phone interview. However, next week recruiter called me back saying that hiring leader does not want to proceed. After few weeks, the same recruiter reached out to me for a different position. I had screening call and this time they invited me for an on-site interview in their Vienna VA office. They had 4 interviews - 1) Job fit with hiring leader 2) Job fit interview with co-worker 3) Design Challenge 4) Product case interview. As per me, I did well during all rounds but unfortunately, I did not get the offer. Recruited was very courteous and helpful during the whole process and she also called me to tell that they are not going ahead with the offer.
Interview questions [1]
Question 1
Fit:
1) Why Capital One
2) Why do you want to leave your current job
3) What role you want to play in your next job
4) What are your day to day responsibilities as part of the current job
6) Tell me a time when you failed
7) What is your achievement till date
Design Challenge
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They give you a list of topics and you can choose one topic and prepare. I chose Party Planning and created 8 slides to present in the interview. They asked following questions during the interview
1) Brainstorm to create a problem statement
2) List all possible ways to solve that problem. When I listed down almost 10 ways. They added few constraints e.g. what if you have $1M to plan a party, non-digital ways and asked me to think again about possible solutions
3) Asked me to select few options with reason based on solutions that I provided
4) Finally, they asked to draw a complete solution using final option that I selected
Product Case
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This case was about improving the mobile experience for their digital offers app. The objective was to increase customer enrollment to digital offers apps
1) Showed few screens on paper and asked me if I see any issues with the user experience
2) How do you improve the user experience?
3) Showed some data about acquisition funnel and asked me which step in acquisition funnel has the issue. Asked me how I can fix that issue.
4) Asked me how I am sure that I am choosing right customer experience
5) A/B testing, and Lean Design or Product Development
4) Asked me way to improve the customer experience and improve overall acquisition
6) Asked me what channels can be used for showing digital offers. Which channel will be more useful and why
7) Asked me to design the system for digital offer system for one channel then asked me what I will do to launch digital offers in another channel.
5) Finally, they asked me to as calculate which channel will return their investment faster. They gave 3 channels with following data
Email: Development time: 3 Months, Cost: 100K/Month; Reach: 40%, Impression/motnh/customer: 2; Click Through Rate:5%; Digital offer buy rate: 20%, Digital offer buy revenue: $1/offer
Phone: Development time: 2 Months, Cost: 100K/Month; Reach: 20%, Impression/motnh/customer: 4; Click Through Rate:5%; Digital offer buy rate: 20%, Digital offer buy revenue: $1/offer
Web: Development time: 2 Months, Cost: 100K/Month; Reach: 40%, Impression/motnh/customer: 2; Click Through Rate:5%; Digital offer buy rate: 5%, Digital offer buy revenue: $1/offer
After applying, there will be a Recruiter screen, Product and Case Interviews, followed by Behavioural and Fit Interviews. Overall the whole process was very structured and the hiring team were responsive.
Interview questions [1]
Question 1
Give me 10 new innovative ways you could redesign a bin.
Very intense and in-depth interview process however great communication with the recruiter throughout. Initial phone interview, then a product interview then a 3 part job fit / competency / skills interview to follow.
Really positive experience, friendly and lovely interviewers.
Interview questions [1]
Question 1
Numerous competency based questions as well as job fit/experience
I applied through an employee referral. The process took 4 weeks. I interviewed at Capital One (Nottingham, England) in Mar 2021
Interview
The interview process was quite long compared to other companies, however it was actually great to experience it, as it was all relevant, and tested your ability more than your experience.
I did have some trouble with communication initially being passed between people, however given Covid-19 has changed ways of working a lot, this was to be expected. In the later stages communication was brilliant.
For the actual interviews there was two rounds. The first was a product interview with the hiring manager, and the second was a set of three interviews over the course of a week, consisting of a Job-Fit chat - which was quite informal, a Behavioural Interview (Give me an example of a time X) and a Case Study with a conceptual stage, and you're also asked some basic maths questions. You're marked on communication here too so make sure you explain everything including what you don't get through.
I froze on the case study at a simple maths question, it's certainly harder when it's virtual as you don't have the information in front of you.
I didn't get offered the role based on the case study, which is fair. Everyone was super-friendly and genuinely wanted you to be at your best. Great company and interview process in my experience. It was just a shame I had a brain blank. At least I know what to work on for next time, since the feedback was detailed.