3 phone interviews. First with a representative from HR, second with the hiring manager, and third with what would be 2 peers in the organization. All pleasant enough with the usual topics like details around the position and organization, my experiences, and so on. Then after that - POOF! I was completely ghosted never to hear from them again. After sending multiple follow up messages asking about status, seeking feedback, and so on...absolutely nothing.
I applied through a recruiter. I interviewed at Conduent (Boca Raton, FL) in Dec 2020
Interview
It was a panel interview with 2 supervisors. It lasted about 15 minutes with basic questions from both parties. It was fairly simple but my nerves caused me to choke up a tad bit but they were really understanding and in about 3 days I received an offer letter
Interview questions [1]
Question 1
What does exceptional customer service mean to you?
I applied online. I interviewed at Conduent (Guatemala City) in Jan 2017
Interview
Over the phone, then presencial with both HR, local management and over the phone with account client, once completed you had to carryout some assessment, which would measure your abilities such as knowing parts of a ship or vessel.
Interview questions [1]
Question 1
Tell us about yourself?
Why should we hire you?
What us your customer service experience?
How did you learn the language?
Tell us a time of when you resolved a difficult situation.