I applied in-person. The process took 1 week. I interviewed at Dell Technologies
Interview
Very standard corporate HR for initial process. It does pay dividends to know someone already at Dell, preferably in the business unit you are applying to. The hiring process is quite long however; it's not unheard of for a positive candidate to deal with 3+ months of the hiring process before actually starting.
I applied through a recruiter. The process took 2 days. I interviewed at Dell Technologies (Tempe, AZ) in Feb 2014
Interview
All Questions asked about customer handling. such as how you calm down a customer. how you handled escalated issues. etc related to only customer case handling process questions.
Second day got the job offer.
Interview questions [1]
Question 1
how you handled escalated case if customer is very angry want resolution right away.