I applied online and 2 days later I was contacted via email with an invitation to an information session the very next day which I had to confirm via email. I personally never spoke to anyone via phone but there were 4 other applicants there the next day whom said they spoke via phone. It can go either way. The next day was the information session followed by on the spot interviews. The interview process consisted of a 3-step process. 1st was the information session where they break down the very essential basics (such as the only schedules available, shift differential pay, the kind of atmosphere, how training is conducted, how the actual position is carried out and done via computer). The young lady who conducted this information session wasn't as thorough in explanations as you'd imagine for an information session. Fortunately, I have worked in this sort of position previously and get the general gist that it's very similar to past held positions. However, I could see some fellow applicants were very confused yet nervous to ask questions. (It's natural, no one wants to be "the guy" who didn't "get it" first). The 2nd step was an actual interview with a hiring manager. This interview consisted of general questions that seemed to emphasize if you are 100% certain that you're okay with the shift being offered and the pay being offered. Everything is laid out in no uncertain terms and you're given the opportunity to decline from going further. Other questions include the basic "have you ever been convicted of a felony" etc. and also a strict reminder that you will be drug tested (I don't know if it was just ME, or if they are this stringent with ALL candidates. I don't think I look like a recreational drug user- I have never even tried drugs). Also, this step also involved an exercise where you are given 12 index cards with various qualities on them- for example, "attentive to detail", "great time management", "Multi-tasker", "dependable", "punctual", "adaptability", etc (I can't remember all 12 and I apologize for that.) You are asked to arrange the 12 index cards in 3 columns of 4. The 1st column should represent what are your GREATEST qualities that you excel in. The 2nd column should emphasize the 4 qualities that you're 50/50 on. And the 3rd column must represent the 4 qualities that you admit that you need to work on. The interviewer then tally's some kind of score and asks you questions based on your arrangement of the cards. I got questions regarding my style of time management and teamwork (not really sure which order of cards get you which questions). It really doesn't feel like an interrogation if you relax. The 3rd step, again, is to meet with a different hiring staffer. This time, you're asked questions related to how likely you are to depend on yourself. And you're asked to role play certain situations and how you would speak to the customer. It's not too difficult if you've done this kind of work before because you know what they are looking for. They want to gauge how polite and courteous and professional you speak to a customer, while following procedures. The role play is sort of a loaded question, because you're asked HOW you would handle a certain problem, yet you don't know the company's policies yet. Do NOT let this shake you- they are looking at the demeanor with which you speak and talk to a customer. When this second interview concluded, I was told that they are very interested in me, and ran through what I could be offered for my experience. I was told that I would be contacted for a final meeting where I meet with a final hiring manager to sign paperwork, most of which was emailed to me and completed electronically. You still have to appear in person to sign and the hiring manager reviews everything all over again. In my case, I came in 2 days after the initial interview. During that second visit, you are taken to an in house nurse where you take the urine test. After the urine test, you are taken by a security guard to the security office where you are fingerprinted and photographed for an ID badge which you receive on your first day. All in all, the total of the actual interviewing days/visits/process took me 3 days personally. Now it's just a matter of waiting for the start date to get here. All in all, a pretty straight forward process and very quick.