Discover Customer Service Representative (CSR) interview questions

It was very straight forward. I had an initial phone screening just learning more about the position and what all was a part of the new team. The other team members were present for the interview itself. Good experience.

Basic interview process. Started with an over the phone interview that lasted around 10-15 minutes. Asked standard questions like strengths, weaknesses, why you think you’re a good fit for the job. Second interview was with a recruiter and again asked the same questions. Played a game where you had to organize cards that had certain traits on them. Had to rank them by which trait you feel that you display the most. Third and final interview was with a Team Leader/Hiring Manager. Most of the same questions as previously stated just going into more detail. Had to do a role play as if you were answering the call from a customer. Received a call later on that day from the recruiter offering me the position and I accepted.