I applied in-person. The process took 4 weeks. I interviewed at Discover (Phoenix, AZ) in Aug 2012
Interview
You apply and then you get sent a assessment that includes listening to calls and behavioral questions. You then get a e-mail saying if you get to move forward with the process or not. I had a wonderful experience with the recruiter she e-mailed me to set up a in person. After that I then interviewed with the hiring manager and got offered the job on the spot. They also make you take a drug test that same day in the nurse office.
Interview questions [1]
Question 1
They give you a set of cards and lay it out on a table. You get told to set ones that you feel are right for the job based on your personality. I selected one like active listening.