I applied online. The process took 1 week. I interviewed at Enterprise Mobility (Cardiff, Wales) in Nov 2023
Interview
Very friendly interview, felt more like a conversation. Lasted around 30 mins. Range of questions from scenario - competency based. Opportunity to ask questions at the end and view timeline for progression in the company.
Interview questions [1]
Question 1
Give me an example of a time when you had to take a leadership role.
I applied online. The process took 2 weeks. I interviewed at Enterprise Mobility in Oct 2023
Interview
First interview was virtual with a 'talent acquisition specialist', then invited to a 3 hour branch visit and final interview with the area manager. The first stage was very professional, with a good overview of what the job entail. The branch visit was basically a joke. I was told I would be experiencing what a work day there is like. Staff were unprofessional, telling me that I just need to seem 'money hungry' and I will get the job. The area manager was rude and belittling. When I asked him if he thinks his employees have a good work/life balance, he practically laughed in my face and said they work 45 hour weeks, often overtiming and they know they sign up to this when accepting the job... I went in there open minded (despite having read all the reviews here beforehand), but i would advise you to STAY AWAY. There are much better graduate opportunities out there for you!
Interview questions [1]
Question 1
Why enterprise? What do you enjoy about customer service? Previous experience with a difficult customer? Difference between good vs excellent customer service? Previous sales experience? Describe your 3 best strengths and one weakness
I applied online. The process took 4 weeks. I interviewed at Enterprise Mobility (Plymouth, England) in Oct 2023
Interview
Completed an online application and initial video interview to discuss my experience and the role I’m applying for and was then invited to visit my local branch to get involved with daily operations with the team to get an idea of my work life and have an in-person interview one to one with Area Manager.
Interview questions [1]
Question 1
What problem with a customer did you encounter and how did you approach it?