First was a phone interview by the recruiting agent with general and behavioral questions. Next was a 1:1 interview with the recruiter with more general and quite a few behavioral questions. The last step was a tour of the office that I would have been working in and a 2:1 Interview with the current managers of that office. This interview was more behavioral questions, many of which I really had no answer to because I had not experienced the situations they are talking about. They ask that you be specific and remembering specific events that have occurred over the last 10 years wasn't easy for me.