I had a disappointing experience with recruiter Elliott Freise during the interview process for a Management Trainee role. Elliott called from a number that was flagged as spam by my phone, so I returned the call within a minute. We briefly spoke, but she ended the interview abruptly—less than five minutes in.
What was especially off-putting was receiving a voicemail afterward accusing me of missing the call entirely, despite the fact that we had just spoken. This kind of miscommunication, coupled with the accusatory tone, made the interaction feel rushed and dismissive.
Recruiters are the first impression of a company, and professionalism and basic customer service skills are essential. Unfortunately, this experience left me feeling misunderstood and disrespected. I hope the company takes feedback like this seriously, as it reflects on the overall candidate experience and company reputation.
Interview questions [1]
Question 1
Describe a time you went above and beyond for a customer?
First interview was online and they were mainly tell me about time when you…
They asked about competitiveness and ability to multi task. Asked for quantitative measures of success on previous position. Asked 2 things you like and disliked about previous position
I applied online. The process took 2 weeks. I interviewed at Enterprise Mobility (Calgary, AB) in May 2025
Interview
The interview process included a phone screening followed by an in-person interview at the branch. The recruiter asked about my background and availability, while the in-person interview focused on situational and behavioral questions. It was professional, structured, and centered on customer service and leadership skills.
Interview questions [1]
Question 1
One key question was: “Tell me about a time you dealt with a difficult customer and how you handled it.”