Their process is the absolute worst out of any company I have interviewed with. The recruiter was awful at communication. I emailed her and would not hear back for weeks. After two weeks of not hearing back, I emailed her again and she said that they were still in the first round of interviews and would get back to me about next steps... over 2 months after my first interview. Then, I receive a generic and automated rejection email. I think that when someone tells you they will "get back to you soon", the ethical thing to do is to send the person a direct, personalized email or call to inform why they didn't get the job... especially when they have multiple phone interviews and a video interview. Poor communication skills, which is ironic for a position asking for communication skills. If you apply here, I would suggest being prepared to not hear back for 2.5 months.