Gartner Customer Service Representative interview questions

Started with a phone screen with a very nice recruiter. Asked basic questions like why Gartner, why sales. Then had another phone screen with same recruiter a week later where she proceeded to ask me the same exact questions. I will admit, it caught me off guard- but overall these were easy phone conversations. A lot of it was her explaining the company and what they sell. Then she moved me on to a 60 min interview with another recruiter. The recruiter emailed me asking to switch the time of the interview, which I replied to and agreed to switch the time. Then, someone on their end forgot to switch the interview to the new time so I was not there at the time the recruiter thought she was supposed to interview me. She did not believe me when I reminded her that she asked if we could move the time. And then she accused me of not replying back to her which I did in fact reply to her. Overall, very rude about the situation. We eventually rescheduled and the interview was in fact quite tough. A lot more into specifics of why sales, lots of behavior and situational questions and there was even a 5 minute sales role play which I did well in. They expect you to know and understand everything about the research that they sell, after only being briefly explained to you in the first phone call. They moved me on to the next round which would have been a 90 minute interview with another sales role play. I ended up withdrawing because I was no longer interested in the position and the recruiter really left a bad impression on me of the company. Overall, their interview process is not efficient at all and is a very lengthy process. You have to really want the position to stick with all of the interviews.

The process started with a phone screen with a recruiter. I was initially applying to the sales support position but was moved to the account manager position interview process. I then was given a virtual video interview with my recruiter, Andrea Johnson, who was absolutely lovely and became my coach through the entire process (she gave me her personal number to reach her which was amazing). During this second round, there were behavioral questions and a practice sales pitch (DISCLAIMER: You do not need to know a lot about Gartner, you barely need to know anything, you just need to prove that you can actively listen and ask discovery questions in order to reach the client's true need. It sounds daunting but it's only like 5-10 minutes and goes by fast). After that round, you meet with a "skills assessment recruiter" but the process is similar to the second round (behavioral questions and a sample sales case) except the sales case is a bit longer (15-20 minutes) and you have to know a bit more (but they give you a handout that you read before the interview and can have by you. Other than the sheet they give you, you DO NOT have to know anything else so don't worry). If you get past this round, there is an "invitational day" where you hear presentations about the job and Fort Myers, FL and have an elevator pitch (really easy don't stress) and an hour long interview with some sales leaders (they're really cool so don't worry). This day is only for candidates that they want to hire (everyone there gets an offer unless you really mess up so just keep doing what you've been doing in the previous interviews and you'll be fine). During non-covid times, they fly you down to Florida for 2 days but I was interviewing during Covid so i did it online. This is an entire day process. They also coach you during EVERY step of the way and they tell you what you did right and wrong after each step which sounds scary but is actually so helpful. Really listen to your recruiters during the feedback (and also ALWAYS ask for feedback at the end if they didn't provide it to you). They expect you to use that feedback in your following interviews so, again, take notes and practice.