Google Customer Service Representative (CSR) interview questions

A Google recruiter contacted me via e-mail and I responded back and we schedule an interview. I had an interview with the recruiter which covered my resume and details about my work history. The recruiter was very positive and provided me several links to learn more about the position I was being considered for as well as a video on YouTube of what it is like to work at Google. After signing a NDA on the details of the specific position I had a second phone interview with the Director of the group which went well and focused on a specific skills set from a previous company that he was interested in. I was then flown out for 3 back to back 30 minute interviews. I met with a marketing manager, account manager, and operational manager. I had a really positive interview experience but I did not get the job. I was surprised as one of the interviewers advised they were certain they would see me back on campus in a week or two. The interview questions that were difficult were not ones you could prepare for as they seem to be generated by the important questions managers and leadership are asking themselves about the business. After the interview I had a slight feeling of having been used as a consultant. I thought this was actually a very good way of seeing how people might offer something new from their own experience with these issues as well as an opportunity to see how a candidate thinks on his feet. If you are an account manager be prepared to talk about account management in an intelligent way. If you were a sales manager prepare to talk about how you assign accounts and how you might improve the tools used for account management.