I applied through an employee referral. The process took 4 weeks. I interviewed at HCLTech (Lakhnau) in Dec 2021
Interview
It was a healthy discussion checking if I can communicate the things in a better way .
Asked about communication and interpersonal skills also wanted to know if I am comfortable in voice process and can speak with customers over phone calls.
Interview questions [1]
Question 1
If a customer is irate with poor service quality, how will you handle the customer ?
I applied online. I interviewed at HCLTech (Bengaluru)
Interview
Good experience, basic trouble shooting questions expected,and also about previous experience , easy to handle don't panic. Thanks for the opportunity.Good experience, basic trouble shooting questions expected,and also about previous experience , easy to handle don't panic. Thanks for the opportunity.
Round 1 assesses technical and interpersonal skills. Round 2 screens for cultural fit and alignment with company values. Round 3 consists of three interview rounds, focusing on different aspects like problem-solving, behavioral competencies, and leadership potential.